Cancellations and Refunds

What if I need to cancel or reschedule my appointment?

Can’t make your appointment? No problem, we know life gets a little crazy sometimes. You can cancel or reschedule your appointment up to 24 hrs before your booking time in our online portal (click HERE to access) or let us know in writing at least 24 hrs before your appointment time by emailing [email protected]

Cancelling or rescheduling an appointment within 24 hrs of the appointment time, not showing up or showing up late to your appointment, means someone else misses out and our dietitians time is wasted. IF YOU CANCEL OR RESCHEDULE YOUR APPOINTMENT WITHIN 24 HRS OF THE BOOKING TIME, FAIL TO SHOW UP OR SHOW UP LATE, YOUR RESERVATION FEE WILL NOT BE REFUNDED.

Your reservation fee is non-refundable

What if I have the consult and decide I don’t wish to proceed?

There is no charge if your dietitian decides you are not an appropriate candidate for our service. Your $50 reservation fee will be refunded to your default payment method within 24 hrs of your appointment.

Your reservation fee is non-refundable if you decide you don’t wish to proceed with treatment after your consult.

Can I try the service before I commit?

We don’t offer a free trial as lifestyle change is a marathon, not a sprint.

What’s your refund policy?

You will pay for each 3-month treatment cycle after meeting with your dietitian online. Once you have paid for your treatment, we do not offer refunds. Please read our T&C for more information.

Still have questions? Ask your question below, and we will be in touch!

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